Shipping policy

Shipping Policy
PAIGEOSITY
Effective Date: January 1, 2026
Last Updated: August 1, 2026

This Shipping Policy applies to all orders placed through our website or authorized sales channels for print-on-demand items, art prints, stickers, and related products. By placing an order, you agree to these terms. This policy is designed to set clear expectations and protect both parties. This is not legal advice. Consult a qualified attorney licensed in Washington State to review and customize this policy for your specific business to ensure maximum legal protection under applicable state and federal law.

1. Order Processing

  • All orders are made-to-order (print-on-demand) unless otherwise noted.
  • Processing time is generally 5–7 business days (Monday–Friday, excluding U.S. federal holidays) after payment confirmation and order approval. This does not include shipping transit time.
  • During peak periods (holidays, sales events, or high volume), processing may take longer. We will notify you of significant delays when possible.
  • We reserve the right to cancel or refuse any order at our sole discretion.

2. Shipping Methods, Carriers & Delivery Estimates

We ship via reputable carriers such as USPS, UPS, FedEx, DHL, or equivalent partners (exact carrier may vary by order size, destination, and fulfillment location).

United States (including Alaska, Hawaii, and U.S. territories where available):

  • Standard shipping: typically 3–10 business days after processing.
  • Expedited options (when offered): 1–5 business days after processing.

International:

  • Estimated transit: 7–30+ business days after processing, depending on destination, customs, and carrier.
  • Delivery times are estimates only and are not guaranteed. Delays due to weather, customs, carrier issues, pandemics, strikes, or other factors beyond our control may occur.

Tracking information is provided via email once the order ships. You are responsible for monitoring tracking updates.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, package weight/dimensions, and selected method. Free shipping promotions (if any) are subject to stated conditions and may exclude certain locations or product types.

4. Address Accuracy & Delivery Responsibility

  • You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout.
  • We are not responsible for delays, non-delivery, returns, or additional fees caused by incorrect, incomplete, or undeliverable addresses provided by you.
  • If a package is returned to us due to an address issue, refused delivery, or failure to claim it, you may be responsible for reshipping costs (including any return shipping fees) or the order may be refunded minus original shipping and any restocking/handling fees at our discretion.
  • We cannot redirect packages once shipped in most cases.

5. Risk of Loss / Title Transfer

Title and risk of loss pass to you upon our (or our fulfillment partner’s) delivery of the package to the carrier. Once the carrier has possession, we have fulfilled our shipping obligation.

6. Lost, Delayed, Damaged, or “Delivered but Not Received” Packages

Lost or Significantly Delayed (tracking shows no delivery):

  • Contact us within a reasonable time after the estimated delivery date with your order number and tracking information.
  • We will investigate with the carrier. Resolution (replacement or refund) is at our discretion and typically occurs only after the carrier’s investigation concludes or the package is officially declared lost (often 15–30+ days for domestic, longer for international).
  • Proof of non-receipt or other documentation may be required.

Packages Marked “Delivered” by the Carrier but Not Received by You:

  • We are not responsible for packages that the carrier’s tracking system shows as delivered (including photo confirmation, GPS data, or signature where applicable).
  • Once the carrier marks a package as delivered to the address you provided, our obligation is complete.
  • You must immediately:
    1. Check with neighbors, building management, mailrooms, or secure delivery locations.
    2. Contact the carrier directly to open a claim/investigation for non-receipt, misdelivery, or theft (porch piracy).
    3. File any required police report for suspected theft if requested by the carrier or for documentation.
  • To request any assistance from us (which is discretionary and not guaranteed), you must provide:
    • Full tracking history showing “Delivered.”
    • Proof that you filed a formal claim with the carrier (claim number, confirmation, correspondence).
    • Any additional evidence the carrier requires (e.g., police report number, photos, statements).
  • We will not issue a refund or replacement solely based on a customer statement that a “delivered” package was not received. Carrier confirmation of delivery is controlling.
  • Claims for “delivered but not received” situations are between you and the carrier. We may assist with information where possible but accept no liability.

Damaged Packages:

  • You must notify us within 72 hours of receiving the package with clear photos of the outer packaging, inner packaging, and damaged item(s), plus your order/tracking number.
  • We will evaluate and may offer a replacement or partial/full refund at our discretion after investigation. Original packaging should be retained until the claim is resolved. Failure to notify us within this 72-hour window may result in denial of the claim.

Insurance:

  • Carrier liability is limited. Additional shipping insurance is not automatically included unless purchased or stated otherwise at checkout. We recommend considering third-party shipping protection for high-value orders if available.

7. International Orders – Customs, Duties & Taxes

  • International customers are solely responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by the destination country.
  • These fees are not included in our product or shipping prices and are collected by the carrier or customs upon entry (or sometimes at checkout via certain services).
  • We are not responsible for delays, seizures, returns, or additional costs related to customs clearance. Refused packages due to unpaid duties may result in the order being non-refundable or subject to restocking fees.
  • Some products or destinations may have restrictions; we reserve the right not to ship to certain countries or regions.

8. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, carrier failures, government actions, or supply chain disruptions.

9. Returns Related to Shipping

Shipping issues are handled under this policy. For product quality, defects, or other returns, refer to our separate Returns & Refunds Policy. Shipping costs are generally non-refundable unless the error was on our part.

10. Contact & Claims Process

For shipping inquiries, email us at paigeosity.art@gmail.com with your order number, tracking number, and a clear description of the issue. We respond within a reasonable time during normal operations.

All claims must be submitted in writing (email) within the timeframes stated above. Failure to provide required documentation (including proof of carrier claim for “delivered but not received” cases, or photos and notification within 72 hours for damage) may result in denial of any request.

11. Governing Law & Limitation of Liability

This policy is governed by the laws of the State of Washington, USA, without regard to conflict of law principles. Our total liability related to any shipping issue is limited to the purchase price of the affected item(s) plus original shipping charges paid, to the maximum extent permitted by law. We are not liable for indirect, incidental, consequential, or special damages.

We reserve the right to update this policy at any time. The version in effect at the time of your order applies. Continued use of our services constitutes acceptance of any changes.

By placing an order, you acknowledge that you have read, understood, and agree to this Shipping Policy in full.